For our estimated standard shipping time, please refer to our Shipping Policy

To provide greater transparency, we also publish the average actual delivery time from the previous month. This data is updated once per month and reflects the average number of days from shipment to successful delivery.

Average Delivery Time (May 2026)

• United Kingdom — 4 days
• United States — 6 days
• Australia — 6 days
• Canada — 6 days
• Germany — 5 days
• France — 6 days
• New Zealand — 6 days
• Netherlands — 10 days
• Italy — 9 days
• Poland — 7 days
• Switzerland — 8 days
• Belgium — 6 days
• Sweden — 10 days
• Austria — 8 days
• Singapore — 4 days
• Japan — 5 days
• Spain — 7 days
• Denmark — 7 days
• Latvia — 7 days
• Portugal — 8 days
• Lithuania — 9 days
• Malaysia — 5 days
• Croatia — 5 days
• Saudi Arabia — 4 days
• Greece — 7 days
• Romania — 7 days
• Estonia — 11 days
• Serbia — 12 days
• Russia — 10 days
• Colombia — 10 days
• Hungary — 6 days
• The Slovak Republic — 9 days
• Vietnam — 6 days
• Philippines — 11 days
• United Arab Emirates — 7 days
• Ukraine — 8 days

Please note: These figures represent the average actual delivery times for orders delivered in May 2026. Actual delivery times may vary depending on customs clearance, local courier operations, weather conditions, public holidays, remote delivery locations, and other unforeseen circumstances.

Yes, we currently offer free shipping on orders of 2 or more items to most countries and regions worldwide.

However, as a small business, offering free worldwide shipping isn't easy. For some countries, the shipping cost exceeds what we charge, and in some cases, it can even be higher than the total value of the order.

If any delivery issues arise, we will contact you as soon as possible to assist you. Please note that if a parcel is not collected within the carrier’s required timeframe for personal reasons, it may be held at the local depot or returned, and any additional charges may apply.

We truly appreciate your understanding and support, which helps us continue offering free shipping to customers around the world.

Thank you for being part of the Moodymumu family! 💛

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order, You can click the tracking link in the shipping confirmation email you received. If you can't find the confirmation emails in your inbox, there's a good chance it is in your spam folder.

To keep an eye on your order's journey, simply click here. Our tracking system will give you real-time updates on the status of your purchase.

For detailed tracking, you can visit the carrier's website directly. This will provide you with in-depth transit information about your package.

Please send us(hi@moodymumu.com) the correct address as soon as possible. We will update it for you immediately once we see your email. However, please note that once your order has been shipped, we are unable to change the address on our end.

Tracking updates can be delayed when the parcel is:

• Held up by force majeure, such as extreme weather, shipping restrictions, strikes, etc.
• Going through local customs clearance procedures.
• Please check the status of your order in your account to see if it has been shipped.

Still have questions? Email Us at hi@moodymumu.com! We're happy to help.

For orders to the US, tracking will only update once the package has been handed over to local courier, which usually takes about 4-5 days after shipment. Please note, this does not affect the overall shipping time.

Once the order is shipped, an email with a tracking number will be sent to your order email address. If you haven't got your dispatch email:

1. Please check if the email address is wrong.
2. Please check to see if the email ended up in your spam folder.
3. If you still can't find the email, feel free to send us an email at hi@moodymymu.com (with order# & reason).

If you didn't receive your item(s):

• Please check if the address information of your order is incorrect;
• Please contact the courier company for more details；
• Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
• Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.

If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an email at hi@moodymymu.com (with order# & reason).

An order may be returned to sender or refused for one of the following reasons:

• An address is incorrect or there is missing information,
• The carrier is unable to deliver your package, or the order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

We currently only offer standard shipping and do not have an express service. For detailed delivery estimates, please check our Shipping Policy – Moody MuMu – you'll find all the information there.