If your order has not been shipped yet, we can issue a refund. Please contact us as soon as possible to request cancellation.

Once the order has been shipped, we are unable to cancel or refund it.

For in stock items, we ship in 1~2 days after purchase. For pre-order items, please expect additional 3-day processing time

To keep an eye on your order's journey, simply click here. Our tracking system will give you real-time updates on the status of your purchase.

For detailed tracking, you can visit the carrier's website directly. This will provide you with in-depth transit information about your package.

Once the order is shipped, an email with a tracking number will be sent to your order email address. If you haven't got your dispatch email:

1. Please check if the email address is wrong.
2. Please check to see if the email ended up in your spam folder.
3. If you still can't find the email, feel free to send us an email at hi@moodymymu.com (with order# & reason).

Delivery may take longer during peak seasons and promotional sales.

UK: Express shipping 4-7 business days with Evri 

US: Express shipping 5-8 business days with USPS 

Australia: Standard shipping 7-10 business days with Australia Post

Canada: Standard shipping 5-8 business days

New Zealand: Standard shipping 10-12 business days

German, France, Spain, Italy:  Standard shipping 6-9 business days 

Finland, Ireland, Netherlands, Sweden, Switzerland, Denmark: Standard shipping 7-12 business days

UAE: Standard shipping 7-12 business days

Singapore, Taiwan, Hongkong, South Korea, Japan: Standard shipping 7-12 business days

Rest of the world: For more information, please contact our customer care team at hi@moodymumu.com

Tracking updates can be delayed when the parcel is:

• Held up by force majeure, such as extreme weather, shipping restrictions, strikes, etc.
• Going through local customs clearance procedures.

Still have questions? Email Us at hi@moodymumu.com! We're happy to help.

For orders to the US, tracking will only update once the package has been handed over to local USPS, which usually takes about 4-5 days after shipment. Please note, this does not affect the overall shipping time.

Moody MuMu makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a refund for the out of stock item.

An order may be returned to sender or refused for one of the following reasons:

1. An address is invalid or there is missing information,
2. The carrier is unable to deliver your package, or
3. The order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Please contact us directly at hi@moodymumu.com and provide such key information as the order number, etc.. The more complete information you provide, the faster we can identify and handle this.

We gladly accept returns on shoes and bags within 14 days of delivery, as long as they are in their original condition.However, due to hygiene reasons, we cannot accept returns on socks, tights, or other accessories.

To start a return, please contact us directly at hi@moodymumu.com (with order# & reason) within 14 days from the date of receiving the item(s).

In Janurary 2023, we began our journey at the Brick Lane market in London and have since relocated to China, allowing us to get closer to the source for enhanced quality control and a wider selection of product.

Thank you for your love! Please email us at hi@moodymumu.com. From there, we will be in touch with additional information as needed!

Once we receive your email, we strive to respond with a human reply as quickly as possible, usually within 24-48 hours during business days.

However, if you have not received a response after 48 hours, reach out to us through our social media channels.